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T1132E
ISO 28592:2017: DOUBLE SAMPLING PLANS BY ATTRIBUTES WITH MINIMAL SAMPLE SIZES
ISO 28592:2017 provides double sampling plans by attributes for the acceptance inspection of lots of discrete items. The plans are indexed by the producer's risk quality (PRQ) and the consumer's risk quality (CRQ) where the nominal producer's and consumer's risks are respectively either (5 %, 5 %), (5 %, 10 %) or (10 %, 10 %). Plans are provided for inspection for percent nonconforming and for inspection for nonconformities per 100 items. The lot is accepted if there are no nonconforming items (nonconformities) in the first random sample, and rejected if it contains two or more nonconforming items (nonconformities). If precisely one nonconforming item is found in the first sample, a second random sample is drawn; the lot is then accepted if the second sample contains no nonconforming items (nonconformities) and rejected otherwise. The objective of this International Standard is to provide procedures that enable lot disposition to be determined quickly and economically if quality is particularly good or bad. For intermediate quality, a second sample is drawn in order to be able to discriminate more reliably between acceptable and unacceptable lots. The two sample sizes are chosen to minimize the maximum expected sample size with respect to incoming quality subject to the nominal risks not being exceeded. Similarly, the plans may be used to test the hypothesis that a lot or process quality level is equal to the PRQ (i.e. acceptable) against the alternative hypothesis that the quality level is equal to the CRQ (i.e. unacceptable). The plans are preferable to single sampling plans where the cost of inspection is high, where the delay and uncertainty caused by the possible requirement for second samples is inconsequential and where a relatively large ratio of the consumer's risk quality to the producer's risk quality can be tolerated. The plans are suitable for isolated lots or for short series of lots, where the sum of the two sample sizes is no larger than about 10 % of the size of the lot. The plans are also suitable for continuing series of lots when lots that fail to satisfy the acceptance criteria are 100 % inspected and all nonconforming items replaced by conforming items; however, for continuing series of lots, consideration should also be given to using double sampling plans from ISO 2859-1. The statistical theory underlying the plans, tables and figures is provided in Annex A.
T866E
ASQ/ANSI/ISO 26000-2010: GUIDANCE ON SOCIAL RESPONSIBILITY (E-STANDARD)
This American National Standard provides guidance on the underlying principles of social responsibility, recognizing social responsibility and engaging stakeholders, the core subjects and issues pertaining to social responsibility and on ways to integrate
E1100
PRACTICAL GUIDE TO PEOPLE-FRIENDLY DOCUMENTATION (EBOOK)
This innovative guide brings together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software. The Society for Technical Communication (STC) awarded this book the Touchstone 2001 award.
E1180
QUALITY AUDITS FOR IMPROVED PERFORMANCE, THIRD EDITION (EBOOK)
This book is an excellent reference for learning and applying basic quality auditing principles. Examples and checklists throughout the book help make this one of the best single-source reference guides. Quality practitioners, registrars, and those preparing for certification exams will find this book to be a useful tool. The new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system, including ISO 9001, GMP, automotive, and others. COMMENTS FROM OTHER CUSTOMERSAverage Customer Rating:(5 of 5 based on 2 reviews)"An excellent reference, and Dennis Arter also teaches a great auditing class." - a reader from New Mexico"Good basic text for comprehensive introduction to quality principles. Good reference for CQA (Certified Quality Auditor) examination." – A reader in Texas Ahora disponible en español
E1438
PRINCIPLES OF QUALITY COSTS, FOURTH EDITION (EBOOK). FINANCIAL MEASURES FOR STRATEGIC IMPLEMENTATION OF QUALITY MANAGEMENT
The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
E1593
RISK MANAGEMENT FOR MEDICAL DEVICE MANUFACTURERS (E-BOOK)
As a quality professional in the medical device industry, you know all too well the importance of a risk management process—and how iterative it can be. Industry regulations and standards—like ISO 14971—help medical device manufacturers define risk management processes, but they don’t make them “bulletproof”— that is, ensure the efficacy of their products while minimizing future liability. This book can help you build a “bulletproof” risk process. You will learn how: • Designing product and manufacturing processes controls risks • Using consistent language in a holistic, closed-loop risk management system leads to greater efficiency • Creating useable and audit-ready risk documents can support verification/validation (V/V) sampling plans • Developing labels and instructions can help end-users and patients clearly understand the pertinent risks • Creating post-market surveillance (PMS) processes is essential to determine if additional clinical/performance studies are necessary Joe Simon holds an MBA and has been a member of ASQ since 2008. Over his nearly 30-year career, he worked with numerous companies as an employee and a consultant to build or improve complaint analysis, trending, post-market surveillance (PMS), nonconformance (NC), corrective action/preventive action (CAPA), stewardship, and risk management processes.
T1633E
ASQ TR3:2022 DATA INTEGRITY: GUIDELINES FOR COLLECTING, RECORDING AND RETAINING DATA WITHIN THE SCOPE OF QUALITY MANAGEMENT SYSTEMS
This Technical Report provides guidance for collecting and using data throughout the data lifecycle, in both paper and electronic format. This guidance is applicable for the implementation of data integrity processes for organizations of any type, size, or complexity. Data integrity principles apply to data related to product-based and service-based businesses (e.g., management consulting, engineering, metrology, maintenance and repair, healthcare, finance) and across functions and operational applications. This guidance is applicable across the quality discipline and in all industries. Data integrity as a principle has universal application; therefore, the concepts, case examples, tools and techniques provided are all structured to apply in many scenarios. For example, data integrity principles apply to: • data developed under a quality management system, such as ISO 9001 or good manufacturing practices; • the product or service development life cycle, from research and development to commercial applications, particularly where patent applications may be made; and • information management, ranging from personal records to professional communications.
T844E
PDF VERSION: ISO 14064 GREENHOUSE GASES STANDARDS BUNDLE
This bundle of ISO 14064 greenhouse gases standards is expected to benefit organizations, governments, project proponents and stakeholders worldwide by providing clarity and consistency for quantifying, monitoring, reporting and validating or verifying greenhouse gas inventories or projects. This item is a bundle of the three parts of the standard: Part 1: Specification with guidance at the organization level for quantification and reporting of greenhouse gas emissions and removal Part 2: Specification with guidance at the project level for quantification, monitoring and reporting of greenhouse gas emission reductions or removal enhancements Part 3: Specification with guidance for the validation and verification of greenhouse gas assertions
E1188
FAILURE MODE AND EFFECT ANALYSIS, SECOND EDITION (EBOOK). FMEA FROM THEORY TO EXECUTION, SECOND EDITION
Author D. H. Stamatis has updated his comprehensive reference book on failure mode and effect analysis (FMEA). This is one of the most comprehensive guides to FMEA and is excellent for professionals with any level of understanding.This book explains the process of conducting system, design, process, service, and machine FMEAs, and provides the rationale for doing so. Readers will understand what FMEA is, the different types of FMEA, how to construct an FMEA, and the linkages between FMEA and other tools. Stamatis offer a summary of tools/methodologies used in FMEA along with a glossary to explain key terms and principles. The updated edition includes information about the new ISO 9000:2000 standard, the Six Sigma approach to FMEA, a special section on automotive requirements related to ISO/TS 16949, the “robustness” concept, and TE 9000 and the requirements for reliability and maintainability.Also includes FMEA forms and samples, design review checklist, criteria for evaluation, basic reliability formulae and conversion failure factors, guidelines for RPN calculations and designing a reasonable safe product, and diagrams, and examples of FMEAs with linkages to robustness.
E1242
ENTERPRISE PROCESS MAPPING (EBOOK). INTEGRATING SYSTEMS FOR COMPLIANCE AND BUSINESS EXCELLENCE
Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.Comply with quality standards, such as ISO 9001:2000, and regulatory requirements, such as Sarbanes-Oxley. Develop a unifying view of how an overall business works as a system. Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business. Understand how all processes and tasks within the organization contribute to achieving the company’s overall business goals. Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.
E1358
CORRECT! PREVENT! IMPROVE! (EBOOK). DRIVING IMPROVEMENT THROUGH PROBLEM SOLVING AND CORRECTIVE AND PREVENTIVE ACTION, REVISED EDITION
This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.
E1599
THE ASQ CERTIFIED SIX SIGMA YELLOW BELT HANDBOOK, SECOND EDITION (EBOOK)
This handbook is a helpful guide to Six Sigma process improvement and variation reduction. Individuals studying to pass the ASQ Certified Six Sigma Yellow Belt (CSSYB) exam will find this comprehensive text invaluable for preparation, and it is also a handy reference for those already working in the field. The handbook offers a comprehensive understanding of the Body of Knowledge (BoK), which will allow readers to support real Six Sigma projects in their current or future roles. This handbook, updated to reflect the 2022 BoK, includes: - A detailed explanation of each section of the CSSYB BoK - Essay-type questions in each chapter to test reading comprehension - Numerous appendices, a comprehensive list of abbreviations, and a glossary of useful terms - Online contents, including practice exam questions - Source lists, which include webinars, tools and templates, and helpful publications Govind Ramu is a licensed professional engineer from Ontario, Canada. He has leadership executive education certification from the Stanford Graduate School of Business. Ramu is an ASQ Fellow, recipient of the ASQ Crosby Medal and ASQ LA Simon Collier Quality Award, and holds six ASQ certifications: CMQ/OE, CQE, CSSBB, CQA, CSQE, and CRE. He has coauthored books and standards, and he was the convenor for the ISO 10014: 2021 international standard for which he was awarded an ISO Excellence Award.
E1645
LEAN SIX SIGMA FOR BEGINNERS. ESSENTIAL ACTIVITIES TO CONDUCT DMAIC PROJECTS
Improving performance is a constant objective in any industry. Acquiring lean and Six Sigma competency will help professionals at any level achieve their productivity goals. Lean Six Sigma for Beginners is a quick guide perfect for anyone new to Lean Six Sigma (LSS) to help them gain the competency to make improvements. Chapters are organized to align with steps in the Define-Measure-Analyze-Improve-Control (DMAIC) framework, explaining the different stages thoroughly. In each stage, author Gary Jing offers guidance to eliminate deficiencies by using tactics or tools. This handy pocket guide: Follows a typical project roadmap that users can easily navigate, step-by-step, to carry out LSS projects. Focuses on soft, non-statistical LSS tools to help professionals better prepare to work with data analytics and statistics. Offers some unique practices and perspectives on popular tools, such as root cause analysis (RCA) and failure mode and effects analysis (FMEA). Provides key takeaways to conclude and summarize each chapter. Upskills students and next-generation quality professionals to prepare them for transitioning into the job market. Gary Jing, PhD, a fellow of ASQ, has been a Master Black Belt and Lean Six Sigma deployment leader for nearly 30 years. Currently an adjunct professor at the University of St. Thomas teaching Lean Six Sigma and a quality manager at nVent, he has also worked as a continuous improvement director at CommScope. He was on the U.S. delegation to ISO Technical Committee 176 and participated in the development of ISO 9000:2015 as the secretary. He earned a doctorate in industrial engineering from the University of Cincinnati. Dr. Jing has over 30 publications in Lean & Six Sigma Review and is an ASQ-certified quality engineer and quality manager.
E1647
REMOTE AUDITING FUNDAMENTALS, SECOND EDITION (EBOOK)
In an era where remote work has become a norm, auditing has evolved to embrace the power of electronic communication tools. Remote Auditing Fundamentals offers practical advice on how to effectively incorporate these tools into the auditing process. This book dives into the pros and cons of remote auditing, guiding you through the complexities of conducting audits from a distance. It covers when remote audits are more efficient and highlights instances where they can lead to unreliable outcomes. Key topics include: Adapting to the absence of passive office communication (like visual reminders) Managing teams based on deliverables rather than hours worked Ensuring your technology and infrastructure are robust enough to support virtual audits Whether you’re an auditor, team leader, or manager, Remote Auditing Fundamentals is your essential guide to navigating the future of auditing. Don’t leave your audit quality to chance—start mastering remote audits today! Shauna Wilson, MS, has over forty years’ experience in virtual teams’ communication and development of virtual auditing methods. Shauna earned her MS engineering degree specializing in organizational performance technologies and instructional design. Author of many books, her content has also been featured in Quality Progress magazine, The Auditor, and ASTD’s InfoLine. Shauna served as the U.S. expert for PC/TAG302 ISO 19011:2018 Guidelines for Auditing Management Systems and was the 2022 recipient of the ASQ Audit Division Paul Gauthier Award. Paul Russell, CQA, has performed remote audits with two U.S. Defense Agency contracts. He is Managing Director for QualityWBT Center for Education and the JP Russell Learning Center. For over 20 years, Paul Russell has worked with web-based training and blended learning classes approved by the American Society for Quality (ASQ). He is a voting member of the U.S. Technical Advisory Group (US TAG) ISO/TC 176 for Quality Management Systems standards. Previously, Paul was in the health industry maintaining U.S. Food and Drug Administration (FDA) and European Union (EU) compliance for blood bank locations, blood manufacturing facilities, and blood mobiles. While performing pharmacy audits, he was assigned to the Midwest/Northeast/Mid-Atlantic/South regions to maintain Drug Enforcement Agency (DEA) and FDA compliance as well as pharmacy specific adherence to the drug laws of 21 states and one district.
T1576E
ISO 2859-4: 2020SAMPLING PROCEDURES FOR INSPECTION BY ATTRIBUTES — PART 4: PROCEDURES FOR ASSESSMENT OF DECLARED QUALITY LEVELS (E-STANDARD)
This document establishes single sampling plans for conformance testing, i.e., for assessing whether the quality level of a relevant audit population (lot, process, inventory, file etc) conforms to a declared value. Sampling plans are provided corresponding to four levels of discriminatory ability. The limiting quality ratio (LQR) (see Clause 4) of each sampling plan is given for reference. For levels I-III, the sampling plans have been devised so as to obtain a risk no more than 5 % of contradicting a correct declared quality level. The risk of failing to contradict an incorrectly declared quality level which is related to the LQR is no more than 10 %. The sample sizes for level 0 are designed in a way that the LQR factors of the sampling plans are compatible with the LQR factors for level I. In contrast to the procedures in the other parts of the ISO 2859 series, the procedures in this document are not applicable to acceptance assessment of lots. Generally, this document mainly focuses on controlling type I error, which differs from the balancing of the risks in the procedures for acceptance sampling. This document can be used for various forms of quality inspection in situations where objective evidence of conformity to some declared quality level is to be provided by means of inspection of a sample. The procedures are applicable to entities such as lots, process output, etc. that allow random samples of individual items to be taken from the entity. The sampling plans provided in this document are applicable, but not limited, to the inspection of a variety of targets such as: end items; components and raw materials; operations; materials in process; supplies in storage; maintenance operations; data or records; administrative procedures; accounting procedures or accounting entries; internal control procedures. This document considers two types of quality models for discrete items and populations, as follows. i) The conforming-nonconforming model, where each item is classified as conforming or nonconforming, and where the quality indicator of a population of items is the proportion p of nonconforming items, or, equivalently, the percentage 100 p of nonconforming items. ii) The nonconformities model, where the number of nonconformities is counted on each item, and where the quality indicator of a population of items is the average number ? of nonconformities found on items in the population, or, equivalently, the percentage 100 ? of nonconformities on items in the population.
T1601E
ISO 16337:2021 APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS — ROBUST TOLERANCE DESIGN (RTD) (E-STANDARD)
This document specifies guidelines for applying the robust tolerance design (RTD) provided by the Taguchi methods to a product in order to finalize the design of the product. NOTE RTD is applied to the target product to set the optimum tolerances of the de
T1627E
ISO 13528:2022 STATISTICAL METHODS FOR USE IN PROFICIENCY TESTING BY INTERLABORATORY COMPARISON
This document provides detailed descriptions of statistical methods for proficiency testing providers to use to design proficiency testing schemes and to analyse the data obtained from those schemes. This document provides recommendations on the interpreta
T1628E
ISO 3951-1:2022 SAMPLING PROCEDURES FOR INSPECTION BY VARIABLES - PART 1: SPECIFICATION FOR SINGLE SAMPLING PLANS INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION FOR A SINGLE QUALITY CHARACTERISTIC AND A SINGLE AQL
This document specifies single sampling plans for lot-by-lot inspection under the following conditions: a) where the inspection procedure is applied to a continuing series of lots of discrete products, all supplied by one producer using one production proc
E0995
PRINCIPLES AND PRACTICES OF ORGANIZATIONAL PERFORMANCE EXCELLENCE (EBOOK)
Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques.Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text.Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book.Selected as an Outstanding Academic Title by Choice Magazine, 1999.Benefits:Discusses international quality standards(ISO). Provides an overview of the essentials in quality improvement awards - both national and international.Includes a glossary of terms that aid in communicating the language of improvement.Contents:Productivity FundamentalsManagement and Organization ChangeCustomer Satisfaction and FocusEmployee EmpowermentQuality Planning and DeploymentQuality Systems and ImprovementThe New Quality AssuranceSupplier Quality ManagementQuality Costs-Old and NewTools for Continuous ImprovementQuality Standards and AwardsQuality Function DeploymentDesign of Experiments
E1199
MANAGING THE METROLOGY SYSTEM, THIRD EDITION (EBOOK)
The proper application of a calibration system is one of the most important areas in which quality-assurance personnel can positively affect the low quality high costs associated with poorly manufactured products. Learn how to implement an effective calibration system, one that can be the foundation of your organization’s inspection systems and quality programs. This book provides an easy to understand explanation of metrology systems and is updated to reflect the ANSI/ISO/ASQC Q9000 standards. Technicians can increase their ability to maintain instruments of known accuracy and case studies help you understand exactly how to apply the book's principles.
E1487
ADVANCED QUALITY AUDITING (EBOOK). AN AUDITOR’S REVIEW OF RISK MANAGEMENT, LEAN IMPROVEMENT, AND DATA ANALYSIS
Auditors from any industry must "learn the language of upper management" if they truly want to effect positive change throughout their environments. If quality auditors want to remain relevant and keep from becoming marginalized, they need to add new skills and credentials, and even more importantly, move beyond conformance monitoring to determine how their work might impact the corporate bottom line. The purpose of this book is to accept that challenge in presenting two ways that auditors can "learn [to speak] the language of upper management"—either by helping to drive continuous improvement or by helping to manage risk. This book has essential information that will help guide an organization’s efforts to glean more value from their audit process. It helps grow the audit function beyond verification audits. It provides insight for using the audit function to improve organizations using lean principles. It also discusses how the audit function can contribute to and be formally integrated into the ongoing risk management program. This book is about advancing the profession of auditing, as well as the skills of individual auditors. "Buy. Read. Reread. It will kick start your risk-based thinking journey. Then, buy the book for each member of your auditing team." Greg Hutchins, PE Director, Certified Enterprise Risk Manager Academy "While there is a constant influx of books on auditing entering the market today, Advanced Quality Auditing: An Auditors Review of Risk Management, Lean Improvement and Data Analysis stands out among them as Lance excels at demonstrating to readers how they can embrace the methodologies for continual improvement as they apply to the audit program and audit professionals. By combining the use of the audit checklist development matrix tool (ACDM) and various lean tools that are traditionally applied to processes other than auditing, auditors can ensure they not only audit for compliance but also add value to the audits, demonstrating the value of audit program, and in turn, themselves. The clarity of explanation and illustrative charts and diagrams of the Kano model makes it easy for the beginning auditor to understand and implement, while providing deeper insights to experienced auditors in how to leverage the model in the continual improvement of the audit program. Lance clearly makes the case that as audit professionals we should all embrace the use of the Kano model and apply it to our own audit programs to ensure we are always positioned to “delight” our customers." Nancy Boudreau ASQ Audit Division Chair (2014-2015) “Lance Coleman has taken a traditional topic on auditing and written a professional synopsis of key concepts in terms so clear as to make them understandable and useful to the reader. A great book to use and have as reference. Well done!” Dr. Erik Myhrberg IRCA Certified QMS Lead Auditor Co-author, A Practical Field Guide for ISO 13485:2003
E1587
INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: • A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators • Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs • Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard • A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices • Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality Mark L. Blazey has retired from more than 26 years as president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Paul L. Grizzell is president of Core Values Partners, a performance excellence consulting firm that helps organizations focus, align, and accelerate their improvement efforts through the use of the Baldrige Framework for Performance Excellence, the EFQM Model, the China Quality Award, and other integrated management systems.
E1635
INTERNAL AUDITING FUNDAMENTALS, THIRD EDITION (EBOOK)
The perfect introduction to auditing principles, Internal Auditing Fundamentals, Third Edition offers tools and techniques to conduct audits for safety and quality purposes. This handy pocket guide is an easy-to-digest roadmap for providing clients with solid reporting and feedback. Each step-by-step concept—from assignment to preparation, data collection, analysis and reporting, and follow-up—walks the internal auditor through the process to build trust with the auditee. This book also includes: Example forms such as audit plans, work orders, agendas and schedules, checklists, and notification letters 20 basic auditing principles and glossary of terms Discussion on identifying conformities vs. nonconformities Paul Russell has performed remote audits with two U.S. Defense Agency contracts. He is Managing Director for QualityWBT Center for Education and the JP Russell Learning Center. For over 20 years, Paul Russell has worked with web-based training and blended learning classes approved by the American Society for Quality (ASQ). He is a voting member of the U.S. Technical Advisory Group (US TAG) ISO/TC 176 for Quality Management Systems standards. Previously, Russell was in the health industry maintaining U.S. Food and Drug Administration (FDA) and European Union (EU) compliance for blood bank locations, blood manufacturing facilities, and blood mobiles. While performing pharmacy audits, he was assigned to the Midwest/Northeast/Mid-Atlantic/South regions to maintain Drug Enforcement Agency (DEA) and FDA compliance as well as pharmacy-specific adherence to the drug laws of 21 states and one district.
T1154E
ISO 39511:2018: SEQUENTIAL SAMPLING PLANS FOR INSPECTION BY VARIABLES FOR PERCENT NONCONFORMING (KNOWN STANDARD DEVIATION) (E-STANDARD)
This International Standard specifies sequential sampling plans and procedures for inspection by variables of discrete items. The plans are indexed in terms of producer's risk point and the consumer's risk point. Therefore, they are suitable not only for t
E1383
OUT OF ANOTHER @#&*! CRISIS! (EBOOK). MOTIVATION THROUGH HUMILIATION
In 1982, Dr. W. Edwards Deming wrote Out of the Crisis. At that time, the United States was enduring a crisis of low quality and high costs. Its previous dominance in the provision of goods and services was being challenged primarily by the Japanese. American consumers were becoming choosier in their product choices and when given two products of equal price, they were choosing the product with the higher quality levels, regardless of where it was built. So where does the United States stand today? Has it settled into an acknowledged competitive position, 28 years later? Have we remembered Dr. Deming’s words and his 14 Points, or have we forgotten all he taught so little time ago? This book explores just that. One of its purposes is to dissect each of the principles and see how we rate as a society, as an economy, and as a country when compared to these principles that the very wise Dr. Deming defined for us in the early '80s. It analyzes how practices and tools such as quality circles, total quality management, zero defects, benchmarking, balanced scorecard, reengineering, ISO 9001, Six Sigma, and lean either support or do not support Deming’s principles. The goal of this book is to resurrect the Deming principles, to create more Demingites who will also preach and spread the word of Deming for the good of society, and to shock and tell it like it is, much like Deming would. "The quality professionals and Deming community, and heck the top management of every organization, really need to read chapter 3 of this book: 'How do U.S. Companies Rate Today against Deming's 14 Points?' Mike provides a lot of facts and data to support his case. This sole chapter is worth the price of the book! But you also have to see the rest!" Alberto A. Molinar ASQ CQE, CQA
E1596
THE ASQ METROLOGY HANDBOOK, THIRD EDITION (EBOOK)
Developed by experts in the field a s a comprehensive and practical reference, The ASQ Metrology Handbook, Third Edition provides a foundation for understanding metrology as well as calibration principles and practices. This handbook is ideal for not only metrology professionals, but also calibration professionals including calibration technicians and technologists, quality professionals, workers in testing laboratories, consultants, and instructors. Whether you are entering a new phase of your career field, investing in your own continuous improvement journey, training your fellow calibration practitioners, or preparing for ASQ’s Certified Calibration Technician (CCT) exam, this handbook provides the information, guidance, and knowledge to help you achieve your goals. New to this Third Edition: • A thorough explanation of ISO/IEC 17025:2017 • The 2019 Redefinition of the International System of Units • Updated and expanded chapters, including information about training and competency, software validation, statistics, decision rules and risk, uncertainty in measurement, mass and weighing, force, and chemical and biological measurements and uncertainties Heather A. Wade, ASQ-CCT and ASQ-CQA, is president of Heather Wade Group, LLC. She is a long-serving member leader of the ASQ Measurement Quality Division, where she has served as chair, secretary, and treasurer. As part of the ASQ Certification Board, she chaired the Certified Calibration Technician (CCT) exam subcommittee and led updates to the CCT Body of Knowledge (BoK) and CCT exams.
E1182
CUSTOMER SATISFACTION RESEARCH MANAGEMENT (EBOOK)
Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is an integral aspect of this new way of thinking. Successfully measuring customer satisfaction can be complicated and very detailed, requiring a great deal of in depth research and analysis. Customer Satisfaction Research Management is intended for advanced service quality managers and marketing researchers involved in the management of customer satisfaction programs.This is the third book in a series by author Derek Allen, focusing on customer satisfaction measurement, analysis, and implementation. Allen begins with the assumption that the reader has at least a minimal familiarity with the psychometric aspects of customer satisfaction measurement, statistical analysis, and linkage research that attempts to establish a causal relationship between customer attitudes and business outcomes. He then builds on this base to first discuss the theoretical relationship between customer satisfaction and financial performance, and then to dive deep into specific applications of customer satisfaction programs. Some of the areas covered include dealing with the challenges of conducting global customer satisfaction measurement programs, linking performance metrics to management compensation systems and financial outcomes, and results deployment."This book will prove an invaluable resource for research managers charged with developing and implementing customer satisfaction research programs for their organization."Albrecht (Al) GrabensteinFirst Vice President, Corporate MarketingComerica"This book describes with outstanding examples how insights gained from deep analysis of customer satisfaction research results can be used to create successful customer relationship marketing strategies and to design effective business processes which improve both customer satisfaction and business results."Lyle KanSenior Vice President, Performance ManagementCountrywide Home Loans"Derek Allen offers managers of customer retention programs the tools necessary for the implementation and management of a successful program Managers whose companies have customer relationship management systems in place will also find the discussions on CRM, marketing research, and customer satisfaction very useful."Manuel GutierrezDirector of Market ResearchKohler Co.
E1380
POCKET GUIDE TO PERFORMANCE MANAGEMENT (EBOOK)
The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning, measuring, and managing performance. The second half includes tips and techniques for reviewing performance, diagnosing problems, deciding on action plans, and evaluating links between measures and strategies. This succinct and handy guide will be a constant companion as you engage in performance management in your organization. "An excellent book by an excellent author. This 56-page book is a great tool for managers who need a ‘quick reference’ during any type of business meeting where results are discussed or plans are developed. The author does a great job of covering virtually all core facets of Performance Management in a text that takes less than one day to read." Ray DiGiacomo, Jr. San Juan Capistrano, California
E1451
THE ASQ SUPPLY CHAIN MANAGEMENT PRIMER (EBOOK)
Written to promote the application of basic and sound supply chain management principles, the author and contributors wrote this book for a global audience of practitioners and their managers. In this book, accepted methods used in national and international commerce are highlighted to help readers and include most of the described methods from decades of use in quality management programs. These methods are equally important when managing for environment, safety, security, and sustainability. Supply chain management is a system. Like all systems, it is composed of many connected processes, all working in harmony to achieve organizational objectives. There are five basic activities we must implement for superior achievement of those objectives. The processes in typical sequential order are: Define your requirements Select a supplier Award the business Build and strengthen relationships Monitor the performance These five activities apply to all organizations, whether government, industry, healthcare, or education to create an enterprise system.
E1486
INNOVATION NEVER STOPS (EBOOK). INNOVATION GENERATION – THE CULTURE, PROCESS, AND STRATEGY
The world of innovation is exciting. Welcome to the future, and be aware of the big lesson of this book, which is now its main title: innovation never stops. Innovation is going through the “growing up” phases that quality went through 20 years ago, although, not surprisingly, it is growing up much faster. Quality left behind the myth that quality was the job of the quality department and became quality management. Innovation is leaving behind the myth that innovation is solely the job of R&D and is now discussed in terms of innovation management. This second edition includes: New material on the forces of change as the prime driver of innovation Discussion of the relationship of innovation and quality Explanation of the need for innovation management and a management system approach to innovation Additional material on creativity and idea creation, or “ideation” New material on management of risk as it is tied to the metrics of innovation
E1586
SUCCESSFUL MANAGEMENT OF CLOUD COMPUTING AND DEVOPS (E-BOOK)
The rapid pace of technology often catches organizations unprepared and unable to take advantage of every leading-edge benefit. Cloud technology allows forward-thinking companies to launch products and services rapidly, control costs, streamline processes, and mitigate risks—when done correctly. This book addresses technological basics, as well as practical steps for implementing and fitting the cloud into your overall business strategy—which ultimately benefits your bottom line in delivering the best possible product and services to customers quickly. Capitalizing on their collective years of experience working in Silicon Valley, authors Jarvis, Anand, and Jose share best practices for adopting the cloud, including: ¦ Calculating cloud usage and crafting a cost management strategy ¦ Breaking down the total cost of ownership (TCO) ¦ Optimizing DevOps practices for the cloud ¦ Understanding the challenges and risks involved with cloud migration and security Armed with step-by-step guidance, you can generate a plan of action to meet and exceed your cloud management goals.
T1634E
ASQ TR4: 2022: GUIDELINES FOR APPLICATION OF QUALITY MANAGEMENT SYSTEM MODEL IN HEALTHCARE ORGANIZATIONS
A quality management system (QMS), regardless of its industry or focus, should achieve the following major objectives: 1.1 validate reliable processes 1.2 decrease variation, defects, and waste 1.3 identify and maintain key process indicators based on the core requirements of all major stakeholders 1.4 focus on achieving better results 1.5 use evidence to verify that a service is satisfactory and meets all regulatory standards.
E1189
QUALITY INTO THE 21ST CENTURY (EBOOK). PERSPECTIVES ON QUALITY AND COMPETITIVENESS FOR SUSTAINED PERFORMANCE
Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
E1243
THE MANAGER'S GUIDE TO SIX SIGMA IN HEALTHCARE (EBOOK). PRACTICAL TIPS AND TOOLS FOR IMPROVEMENT
Six Sigma reinforces current developments in healthcare management: evidence based medicine, service line management, and magnet nursing. Six Sigma fits the real healthcare world, dealing with manual tasks and the exceptional needs of patients.This book provides guidance to an organizational strategy that attains and sustains results. It explains how to use in-hand data to improve patient safety, patient service, and patient care for data-informed decision making. A section is also included on finite capacity scheduling models, a key issue in hospital productivity improvement.It is the first book made with strictly management in mind, organized for quick and easy reference. Each topic starts with a check list and follows with additional information in increasing detail. The practical tips and tools included are made to be immediately applicable.
E1268
THE PROGRESSIVE AUDIT (EBOOK). A TOOLKIT FOR IMPROVING YOUR ORGANIZATIONAL QUALITY CULTURE
The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of the organizational quality culture. An audit must provide an understanding of the level at which the quality culture exists so management can implement improvements. It must uncover the various sub-systems that exist within organizations and also raise the level of understanding in the workforce.This book outlines a six-step methodology to implement a sound internal audit program, including how to get employees to actively participate, how to drive quality system concepts throughout all levels in the organization, and how to manage it so you're not doing all the work.
E1352
PROCESS MANAGEMENT IN EDUCATION (EBOOK). HOW TO DESIGN, MEASURE, DEPLOY, AND IMPROVE ORGANIZATIONAL PROCESSES
Managing processes is not just one of the keys to educational improvement, but the key. Applying the concepts, guidelines, and practices related to process management as described in this book would create the kind of school district the Department of Education policy goals are rightfully determined to achieve. Ultimately, success or failure in school districts is about managing processes, it has always been about managing processes, and it always will be about managing processes. The purpose of this book is to help you understand that reality and give you the tools to act on that understanding. The book is organized into two sections. The first section is devoted to introducing the concepts of process management and providing examples of how those concepts are used to design, measure, deploy, and improve processes. The second section is devoted to examples of process flow charts. Flow charting processes is one of the most valuable activities a process manager can facilitate. Our intent is to give the process manager a head start in designing flow charts for district level processes. The flow chart examples are not provided as the best possible way to design processes, but as examples of what thoughtful professional educators and support staff can create when given the task of designing a process.
E1438
- PRINCIPLES OF QUALITY COSTS, FOURTH EDITION (EBOOK). FINANCIAL MEASURES FOR STRATEGIC IMPLEMENTATION OF QUALITY MANAGEMENT
T1633E
- ASQ TR3:2022 DATA INTEGRITY: GUIDELINES FOR COLLECTING, RECORDING AND RETAINING DATA WITHIN THE SCOPE OF QUALITY MANAGEMENT SYSTEMS
E1188
- FAILURE MODE AND EFFECT ANALYSIS, SECOND EDITION (EBOOK). FMEA FROM THEORY TO EXECUTION, SECOND EDITION
E1242
- ENTERPRISE PROCESS MAPPING (EBOOK). INTEGRATING SYSTEMS FOR COMPLIANCE AND BUSINESS EXCELLENCE
E1358
- CORRECT! PREVENT! IMPROVE! (EBOOK). DRIVING IMPROVEMENT THROUGH PROBLEM SOLVING AND CORRECTIVE AND PREVENTIVE ACTION, REVISED EDITION
T1576E
- ISO 2859-4: 2020SAMPLING PROCEDURES FOR INSPECTION BY ATTRIBUTES — PART 4: PROCEDURES FOR ASSESSMENT OF DECLARED QUALITY LEVELS (E-STANDARD)
T1601E
- ISO 16337:2021 APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS — ROBUST TOLERANCE DESIGN (RTD) (E-STANDARD)
T1627E
- ISO 13528:2022 STATISTICAL METHODS FOR USE IN PROFICIENCY TESTING BY INTERLABORATORY COMPARISON
T1628E
- ISO 3951-1:2022 SAMPLING PROCEDURES FOR INSPECTION BY VARIABLES - PART 1: SPECIFICATION FOR SINGLE SAMPLING PLANS INDEXED BY ACCEPTANCE QUALITY LIMIT (AQL) FOR LOT-BY-LOT INSPECTION FOR A SINGLE QUALITY CHARACTERISTIC AND A SINGLE AQL
E1487
- ADVANCED QUALITY AUDITING (EBOOK). AN AUDITOR’S REVIEW OF RISK MANAGEMENT, LEAN IMPROVEMENT, AND DATA ANALYSIS
E1587
- INSIGHTS TO PERFORMANCE EXCELLENCE 2021-2022 (EBOOK). USING THE BALDRIGE FRAMEWORK AND OTHER INTEGRATED MANAGEMENT SYSTEMS
T1154E
- ISO 39511:2018: SEQUENTIAL SAMPLING PLANS FOR INSPECTION BY VARIABLES FOR PERCENT NONCONFORMING (KNOWN STANDARD DEVIATION) (E-STANDARD)
E1486
- INNOVATION NEVER STOPS (EBOOK). INNOVATION GENERATION – THE CULTURE, PROCESS, AND STRATEGY
T1634E
- ASQ TR4: 2022: GUIDELINES FOR APPLICATION OF QUALITY MANAGEMENT SYSTEM MODEL IN HEALTHCARE ORGANIZATIONS
E1189
- QUALITY INTO THE 21ST CENTURY (EBOOK). PERSPECTIVES ON QUALITY AND COMPETITIVENESS FOR SUSTAINED PERFORMANCE
E1243
- THE MANAGER'S GUIDE TO SIX SIGMA IN HEALTHCARE (EBOOK). PRACTICAL TIPS AND TOOLS FOR IMPROVEMENT
E1268
- THE PROGRESSIVE AUDIT (EBOOK). A TOOLKIT FOR IMPROVING YOUR ORGANIZATIONAL QUALITY CULTURE
E1352
- PROCESS MANAGEMENT IN EDUCATION (EBOOK). HOW TO DESIGN, MEASURE, DEPLOY, AND IMPROVE ORGANIZATIONAL PROCESSES